Unfortunately, there may be situations when buyers do not complete payment for auctions. If you have found yourself in this situation please follow the below steps.

1. Please ensure that you have waited five business days to receive the payment for the sale.

2. Please ensure that you have tried to communicate to the buyer, you may request additional contact information by emailing manager@containerbid.com.

3. In order to qualify for a refund you must relist the auction on Containerbid.

4. In order to relist the auction, please email at manager@containerbud.com with the auction reference # and request to have the auction relisted.

5. We will send you a link which will allow you to "open" the auction again and restart the listing.

All buyers who win auctions but do not complete transactions are committing a serious infraction and Containerbid takes this very seriously.

Any buyer who fails to complete payment after winning an auction will receive a strike against their account for "non-payment".

If a buyer receives two strikes against their account they may be banned from conducting business on Containerbid and will forfeit all fees paid.

Please email us at manager@ContainerBid.com with any questions you may have.